Do you ship internationally?Updated 7 months ago

Yes, we do! However, before you hit that "buy" button, there are a few important things you should know about international shipping with Goldpaw.

1. Shipping Internationally: The Risks

At Goldpaw, we want to be upfront with you about these risks. When you place an international order, we can't provide you with a precise estimate of when your package will arrive. Shipping times can vary significantly depending on various factors, including customs processing and local postal services.

2. Limited Communication with Local Postal Services

Another important point to keep in mind is that we are unable to directly contact your country's postal services. While we strive to provide the best customer service possible, we rely on the local delivery companies in your country to handle the final leg of your package's journey. This means that once your package leaves our hands, its progress may be less transparent, and we won't have direct control over its delivery.

3. Understanding the Risks

Goldpaw values transparency and honesty with our customers. We allow international orders to go through, but it's crucial to understand the associated risks when shipping from another country. By placing an international order with us, you acknowledge and accept these potential challenges in the shipping process.

4. Custom Duties, Fees, and Taxes

When your package arrives in your country, it may be subject to custom duties, fees, or taxes imposed by your local government. These charges are beyond Goldpaw's control and responsibility. To avoid any surprises, we recommend checking with your local customs authorities or delivery company to understand the potential additional costs associated with your order.

5. Assistance and Claims

Should you encounter any issues with your international shipment, including delays, lost packages, or customs-related problems, please contact your local delivery company directly. They will be better equipped to assist you and guide you through any necessary claims processes.

In summary, Goldpaw is delighted to offer international shipping options for customers around the world. However, it's essential to be aware of the inherent risks and potential customs-related costs associated with international orders. We're committed to providing you with high-quality products and excellent customer service, and we appreciate your understanding when it comes to international shipping challenges.

If you have any questions or concerns about international shipping, feel free to reach out to us at [email protected]. We're here to help you navigate the process and ensure your Goldpaw experience is a positive one, no matter where in the world you may be. Happy shopping!