How do I get a refund?Updated 7 months ago

Thank you so much for supporting us! We want you to love your GoldPaw purchase, so we offer free returns through our Happy Returns Portal. You can easily print a prepaid shipping label at home and drop your package with your choice of carriers. 

• Please initiate your return/exchange within 45 days of your original purchase. 

• Items are eligible for a refund/exchange if they are in re-sellable condition: free of hair and odors, sewn-in tags intact, unworn and unwashed. 

• Refunds to original payment or store credit are initiated when the carrier scans your package.

• Refunds are less original shipping charge.

• Refund processing time can be 5-10 days, depending on your credit card company.

• Final sale, altered, custom or embroidered items are not eligible for return.

Please contact us if you have a damaged or defective product that you would like to request a refund on.