How do I return or exchange an item?Updated 7 months ago
Thank you so much for supporting us! We want you to love your GoldPaw purchase, so we offer free returns and exchanges through our Happy Returns Portal. You can also easily print a prepaid shipping label at home and drop your package with your choice of carriers.
• Please initiate your return/exchange within 45 days of your original purchase.
• Items are eligible for a refund/exchange if they are in re-sellable condition: free of hair and odors, sewn-in tags intact, unworn and unwashed.
• Refunds to original payment or store credit are initiated when the carrier scans your package.
• Refunds are less original shipping charge.
• Refund processing time can be 5-10 days depending on your credit card company.
• Final sale, altered, custom or embroidered items are not eligible for return.
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Please visit the website below and follow the prompts. You’ll need access to your email or your order number to complete the process.
If you are looking to exchange sizes and the option is grayed out, unfortunately you’ll need to proceed as a return and place a new order. Sorry for the inconvenience.
Store credit is only available on orders placed with an account so if you checked out as a guest, the refund will only be available to your original form of payment.
Don’t want to use Happy Returns? You can still send it back to us however you like, but we do recommend getting a tracking number. Please include a copy of your packing slip or order confirmation as well as refund/exchange instructions.
Manufacturing defect? Hate ‘em! But they do happen sometimes. Send us a picture at [email protected] and we’ll get you taken care of!
International Return? Please email us at [email protected] for assistance.