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<p>If an item arrives damaged due to shipping, please send us photographic evidence of the damaged packaging and the item. We will arrange to send you a replacement for the damaged item!</p>

If an item arrives damaged due to shipping, please send us photographic evidence of the damaged packaging and the item. We will arrange to send you a replacement for the damaged item!

What do I do if my item arrived damaged due to shipping?

Shipping & Delivery

How do I return or exchange an item?

How do I get a refund?

How do I get a refund for shipping if I forgot to select the free shipping option?

What should I do if I haven't received my refund?

Returns & Refunds

Shipping Essentials Guide

Do you ship internationally?

What should I do if I haven't received my package?

How can track my package?

How can I get free shipping?

My pet is an unusual shape. Do you offer custom orders?

How do I measure for a Goldpaw garment?

Is my pet going to be the same size in all your products?

How can I measure my pet if I don't have a soft measuring tape?

What is the length of a size ___?

Does Goldpaw provide alterations for previously purchased items?

Size & Fit

I didn't receive my order confirmation, what should I do?

I'm missing an item from my order, what should I do?

I received the wrong item, what should I do?

There is a defect in the item I received or it is otherwise damaged, what should I do?

How do I apply a coupon or promo code?

How do I redeem my loyalty points?

Why isn't my coupon working?

How do I cancel or modify order after it's placed?

How can I check my order status?

How do I purchase a gift certificate?

Orders & Payments

How do I wash my pet's fleece? Will it shrink?

Fleece Troubleshooting FAQ

What are the material details of your pet apparel?

Do you offer new colors or patterns for your products?

Product Care & Use

How do I create a Rewards Account?

How do I earn Rewards Points?

How can I view my rewards balance?

How do I redeem my rewards?

Do I have to pay to join the rewards program?

Can I redeem my rewards with other promotions?

Are Rewards Points available internationally?

Will my Rewards Points expire?

Are there any excluded products?

Rewards Points

Give Your Dog’s Gear a Second Life

Goldpaw Repair Program

Repair & Renew

Shipping

Wholesale Customs

How to Order Wholesale

Wholesale Terms & Conditions

Wholesale ProStaff

Wholesale

What is Route Package Protection?

How can I decline Route Package Protection?

How do I file a claim?

Route Package Protection

I'm having trouble checking out; what do I do?

What should I do if the product quality does not meet my expectations?

Where can I buy Goldpaw products in stores?

How can I remove myself from your mailing list?

What is the best way to share photos of my pet in Goldpaw?

Do I get rewards for referring friends to Gold Paw?

What do I do if my item arrived damaged due to shipping?Updated a month ago