What should I do if I haven't received my package?

Our standard shipping times are...

· Standard shipping is 3-5 business days plus 2-4 business days for processing.

· Express shipping varies according to speed selected (unavailable for PO Box, APO, or FPO addresses).

· Standard shipping of personalized products is 3-5 business days plus 5 business days for processing.

If you haven’t received your package within our standard delivery times, please follow the steps below.

1. Check the delivery times for your order by product type.

2. Personalized products require an additional five business days for processing.

3. Verify your delivery status below to identify the solution best suited for you.

4. If your shipper cannot solve your missing package issue, please contact us to

initiate an investigation.

Note: Investigations can take up to 14 days to complete and begin two business days after scheduled delivery.

Delivery status

Solution

I didn’t receive my package, but
the tracking number on the
carrier website states, ‘Package
has been delivered.’

We suggest checking with your neighbors or your mail carrier. Often, a simple inquiry with them can resolve the issue.

For the fastest service, please contact the carrier for assistance:

Order has status ‘Canceled’

An e-mail is sent out upon cancellation with more information on why your order was canceled.

If you did not receive this e-mail, please contact us for more information.

Order stuck on status ‘Order received’

The product you ordered may be out of stock or in backorder. Please contact us for more information.

If the product is out of stock, the order will be canceled.

Order has status ‘Order shipped,’ but the tracking number is stuck on status ‘Out for delivery’ or ‘Label
has been created.'

Your order has left our warehouse and is now in the hands of the carrier.

For the fastest service, please contact the carrier for assistance:

Order has status ‘Delivered’. You received your package, but an item(s) is missing.

What should I do if I haven't received my package?Updated 7 months ago