How do I file a missing/stolen/damaged package claim?Updated a month ago

Route Package Protection makes it easy to file a claim! 

You'll need your e-mail address and order number to start the claim here: https://claims.route.com/

Claims need to be filed within 30 days of the last scan or delivery date - easy if you're like us and looking forward to your packages arriving!

Find out more about Route Package Protection here: Route Package Protection Help Center