What is Route Package Protection?Updated 21 days ago

Great question! Route is a package tracking and shipping protection provider - think of it as shipping insurance. They provide support by protecting your order from loss, theft, and damage. 

If something goes wrong, customers (that’s you!) can quickly and conveniently resolve their issue in just a few steps and less time than trying to file a claim with the shipping carrier. Most carrier policies won’t cover incidents of theft—once it’s delivered, it’s out of their hands—and will only cover damage if it’s undeniable that they caused it, which can be difficult to prove. And as for lost packages, it has to be scanned, but never delivered. That means as long as your order arrives somewhere—even if it’s the wrong address—it likely won’t be covered.

Route covers a broad range of issues and offers a digital claims process that’s fast, easy, and convenient. Just open their website, and in a few clicks you can submit a claim and select the resolution you want. They will reimburse you the full cost of your order, including shipping and taxes, or order you a replacement in a matter of moments.

Issues that are covered:

Packages presumed to be lost

Elapsed estimated delivery date

Delivered but missing package

Delivered to wrong address

Damaged Items (from shipping)

More information and covered issues can be found at their website here: Route Package FAQ