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Orders & Payments

I didn't receive my order confirmation, what should I do?

If you provided a valid email address during the checkout process you will receive a confirmation email including your order number and a summary of the products purchased, shortly after placing your order. To find it easily, look for the subject lin

I'm missing an item from my order, what should I do?

Oh no! We're so sorry to hear that! We strive to send every order promptly and correctly. It's possible that an item was missed or that it was out of stock and may have been refunded. Please check the packing list in the package to confirm that the m

I received the wrong item, what should I do?

Oh no! We're so sorry to hear that! We strive to send every order promptly and correctly. Please check the packing list in the package to confirm that the correct item was ordered. Reach out to us via email [email protected], chat, or phone 952-

There is a defect in the item I received or it is otherwise damaged, what should I do?

Oh no! We're so sorry to hear that! We take great care in the quality of manufacturing and material of our products so it is incredibly important to us to know when something is not right. Please take a photo of the damage or flaw and send it our way

How do apply a coupon or promo code?

Ooo, we love a good coupon! It's easy to apply a promo code at checkout or in the cart at any time. When you view your bag, either by clicking the button that says "View or edit your bag" after adding something to your cart, or by clicking the little

Why isn't my coupon working?

SO frustrating! Usually a coupon is not working because it has expired or it is good for a single use only. If you have already placed an order using that code, that is probably the reason. If neither of these are the case, definitely reach out to us

How do I cancel or modify order after placed

Easy - just contact us as soon as possible! We pick our orders pretty speedily so time is of the essence if you want to catch something. Phone 952-405-6347. email [email protected]. or try the chat on our homepage. We'll get it sorted!

How can I check my order status?

The easiest way to check on your order status is by clicking the "Check Order Status" button towards the bottom of your original order confirmation email. It will look like this:. You can also login to your account by clicking the little person icon