Thank you so much for supporting us! We want you to love your GoldPaw purchase, so we offer free returns and exchanges through our Happy Returns Portal. You can also easily print a prepaid shipping label at home and drop your package with your choice

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px; color: rgb(0, 0, 0); font-family: &quot;Source Sans Pro&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Thank you so much for supporting us! We want you to love your GoldPaw purchase, so we offer free returns and exchanges through our Happy Returns Portal. You can also easily print a prepaid shipping label at home and drop your package with your choice of carriers.&#xA0;<p style="box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px; color: rgb(0, 0, 0); font-family: &quot;Source Sans Pro&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#x2022;&#xA0;Please initiate your return/exchange within 45 days of your original purchase.&#xA0;<p style="box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px; color: rgb(0, 0, 0); font-family: &quot;Source Sans Pro&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#x2022;&#xA0;Items are eligible for a refund/exchange if they are in re-sellable condition: free of hair and odors, sewn-in tags intact, unworn and unwashed.&#xA0;<p style="box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px; color: rgb(0, 0, 0); font-family: &quot;Source Sans Pro&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#x2022;&#xA0;Refunds to original payment or store credit are initiated when the carrier scans your package.<p style="box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px; color: rgb(0, 0, 0); font-family: &quot;Source Sans Pro&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#x2022; Refunds are less original shipping charge.<p style="box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px; color: rgb(0, 0, 0); font-family: &quot;Source Sans Pro&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#x2022;&#xA0;Refund processing time can be 5-10 days depending on your credit card company.<p style="box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px; color: rgb(0, 0, 0); font-family: &quot;Source Sans Pro&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#x2022;&#xA0;Final sale, altered, custom or embroidered items are not eligible for return.<p style="box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px; color: rgb(0, 0, 0); font-family: &quot;Source Sans Pro&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">------------------------------------------------------<p style="box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px; color: rgb(0, 0, 0); font-family: &quot;Source Sans Pro&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please visit the website below and follow the prompts. You&#x2019;ll need access to your email or your order number to complete the process.&#xA0;<p style="box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px; color: rgb(0, 0, 0); font-family: &quot;Source Sans Pro&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://goldpaw.happyreturns.com/" style="box-sizing: border-box; background-color: transparent; color: rgb(78, 78, 78); line-height: inherit; text-decoration: none; transition: color 0.15s ease 0s;">goldpaw.happyreturns.com</a><p style="box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px; color: rgb(0, 0, 0); font-family: &quot;Source Sans Pro&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you are looking to exchange sizes and the option is grayed out, unfortunately you&#x2019;ll need to proceed as a return and place a new order. Sorry for the inconvenience.<p style="box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px; color: rgb(0, 0, 0); font-family: &quot;Source Sans Pro&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Store credit is only available on orders placed with an account so if you checked out as a guest, the refund will only be available to your original form of payment.&#xA0;<p style="box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px; color: rgb(0, 0, 0); font-family: &quot;Source Sans Pro&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Don&#x2019;t want to use Happy Returns? You can still send it back to us however you like, but we do recommend getting a tracking number. Please include a copy of your packing slip or order confirmation as well as refund/exchange instructions.<p style="box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px; color: rgb(0, 0, 0); font-family: &quot;Source Sans Pro&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Manufacturing defect?&#xA0;Hate &#x2018;em! But they do happen sometimes. Send us a picture at info@goldpawseries.com and we&#x2019;ll get you taken care of!<p style="box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px; color: rgb(0, 0, 0); font-family: &quot;Source Sans Pro&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">International Return?&#xA0;Please email us at info@goldpawseries.com for assistance.

How do I return or exchange an item?

Thank you so much for supporting us! We want you to love your GoldPaw purchase, so we offer free returns through our Happy Returns Portal (https://goldpaw.happyreturns.com/). You can easily print a prepaid shipping label at home and drop your package

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px; color: rgb(0, 0, 0); font-family: &quot;Source Sans Pro&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Thank you so much for supporting us! We want you to love your GoldPaw purchase, so we offer free returns through our Happy Returns Portal (<a href="https://goldpaw.happyreturns.com/" id="isPasted">https://goldpaw.happyreturns.com/</a>). You can easily print a prepaid shipping label at home and drop your package with your choice of carriers.&#xA0;<p style="box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px; color: rgb(0, 0, 0); font-family: &quot;Source Sans Pro&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#x2022;&#xA0;Please initiate your return/exchange within 45 days of your original purchase.&#xA0;<p style="box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px; color: rgb(0, 0, 0); font-family: &quot;Source Sans Pro&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#x2022;&#xA0;Items are eligible for a refund/exchange if they are in re-sellable condition: free of hair and odors, sewn-in tags intact, unworn and unwashed.&#xA0;<p style="box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px; color: rgb(0, 0, 0); font-family: &quot;Source Sans Pro&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#x2022;&#xA0;Refunds to original payment or store credit are initiated when the carrier scans your package.<p style="box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px; color: rgb(0, 0, 0); font-family: &quot;Source Sans Pro&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#x2022; Refunds are less original shipping charge.<p style="box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px; color: rgb(0, 0, 0); font-family: &quot;Source Sans Pro&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#x2022;&#xA0;Refund processing time can be 5-10 days, depending on your credit card company.<p style="box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px; color: rgb(0, 0, 0); font-family: &quot;Source Sans Pro&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#x2022;&#xA0;Final sale, altered, custom or embroidered items are not eligible for return.<p style="box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px; color: rgb(0, 0, 0); font-family: &quot;Source Sans Pro&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please <a href="https://goldpawseries.com/contact-us/">contact us</a> if you have a damaged or defective product that you would like to request a refund on.

How do I get a refund?

If you were eligible for free shipping but did not select the option at checkout, we are happy to process a refund for the shipping fee. Contact our customer service with your order number to request the refund.

If you were eligible for free shipping but did not select the option at checkout, we are happy to process a refund for the shipping fee. Contact our customer service with your order number to request the refund.

How do I get a refund for shipping if I forgot to select the free shipping option?

If you encounter delays in receiving your refund, please contact us so that we can investigate the issue. Our team will ensure that refunds are processed correctly, especially in the case of system glitches. Keep in mind, refund processing time can b

If you encounter delays in receiving your refund, please contact us so that we can investigate the issue. Our team will ensure that refunds are processed correctly, especially in the case of system glitches. Keep in mind, refund processing time can be 5-10 days, depending on your bank or credit card company.

What should I do if I haven't received my refund?

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